The Jupiter was beautiful and spotlessly clean. Refund or partial credit. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. Wonderful ports, staff, with a few weaknesses thrown in. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. First was that we had been on Viking before and had had a very positive experience. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. You might just see an expansion of destinations. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Viking River Cruises has left an official reply on this complaint. Reviewed January 24, 2022 via mobile . The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Sail Date: August 2022. We loved The Chef's Table. My bag is still missing and I will request (!) The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Love to be on a ship instead. The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. Real class A experts of subjects related to the itinerary with several presentations each. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. We did not see ANY of Spain. Edcoulter. Shared table back as an option in Restaurant ? View deals, rates and port information. I thoroughly enjoyed the bars, bartenders, and servers in those areas. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Only Viking can make the appropriate reservation. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. Im so hoping youre right! This review was chosen algorithmically as the most valued customer feedback. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. I tend to agree, and hope Viking will soon add some new stops. A Viking Expedition ship sails in Antarctica. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. I had insurance and filed a claim. Desired outcome: They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. Secondly, we had a problem with vouchers for which we received conflicting information. LauraS We found the Orion to be a delightful experience. River and small ship ocean cruises. Variety would increase Vikings market. Expand. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. We have taken note of your feedback. They went out of their way to avoid calling them tracking devices. 2-5 Cruises Age 70s. KLKrn. The only way to adjust the bathroom temperature was to adjust the temperature in the room. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. This will surely increase the credibility of your complaint. For the most part we were very pleased with our cruise. We did the Australia/New Zealand itinerary. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. I want to take more Viking Ocean cruises, but I want to try new places. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Viking does things right ! Been to all these Mexican resort areas on land vacations. We especially, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Not crowded at all only about 900 . The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Review for Viking Jupiter to Norwegian Fjords. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. 6-10 Cruises Age 50s. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. This is my second complaint.. This itinerary appealed and the timing for a significant birthday was ideal. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We choose this specifically to see the Northern Lightswhich we did! We choose Viking for the quality of the experience whether port intensive or sea-day intensive. A wonderful way to visit Carribean islands. They did that one Pacific cruise instead. We then rebooked for Dec of 2022. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. . Helpful. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Your email address will not be published. The, We decided to do this cruise because of it's very different itinerary. Thank you. Helpful. My then developed a nearly fatal lung condition and could not travel. LauraS The entire staff always treats you as family. Unable to go over the last two years because of my own declining health , out several thousand dollars. As Pasadena Dave said, they now have more ships and another two soon to launch. It was not a river cruise so I cannot speak to that subject. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? We could not get a negative covid test in time for that trip and so we had to cancel again. The crowds in the major cities were unexpected. I emailed and complained asking for the entire amount be refunded to me. The service was warm, friendly and genuine. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Powered by Invision Community. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. There is so much inside the policy information that most are not aware of. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. This was by far one of the best cruises I have . 1. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Featured review. Nobody goes there anymore, its too crowded. . Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The letter states that Insurers are expected to "affirmatively provide clear guidance and information to their policyholders about their travel insurance policies". Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund We ate in the three different specialty restaurants often and buffet's are the best. Still need to do South America when the pandemic is really over. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. The food was amazing. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The food was tastefully presented and did not disappoint. Loved Tasmania! Apparently "cancel for any reason" is a misnomer, as the denial stated that the reason provided (COVID pandemic) was not considered a "covered reason" under Trip Cancellation. Lectures and destination information. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Also Viking room stewards > Silversea butlers. And More Questions Answered. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Viking Ocean seems to run in grooves in the ocean. The food was quite good. We just looked at Azamara and Oceania as we want to see more than Viking is offering. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. How does Viking Ocean Cruises compare to Seabourn? There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. We also purchased, This was by far one of the best cruises I have been on. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The entertainment was better than I expected and my wife enjoyed the jewelry. The pools were well maintained and temps were comfortable. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Thanks for the recommendation! Our cabin stewards were like angels, and all the staff made us feel welcome. If the. The even occurred in February of 2023. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . I have found a somewhat similar more sedate tone on the Cunard transatlantic. Desired outcome: I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. They were going to lease the Santa Cruz II. Feb 27, 2023 10:52 pm EST. Review for Viking Orion to Alaska. The stress and travail this has caused my family is beyond measure. They can expand with new destinations. Booking 6819824. The Ship: Superb! We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. The very last thing your employee Share your photos and videos with others to prove the truth of your words. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. The Osso Bucco is fabulous. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. The text appears: #1 on the oceans. That's bad in summer. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. The cruise was cancelled due the pandemic ($11,367.50) 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. We have found NY Insurance Circular Letter No. Just realized that the cruise booked was from Antwerp to Amsterdam. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. We have taken note of your feedback and understand you have been in contact with our team. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. R. Ray Hively of Acworth, GA, US. Viking never bothered to get us seat assignments for our return flight . We all played name that tune one afternoon at sea. I cant imagine relying on a cruise ship to get me around. Obviously, we cannot go on the trip. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. We will be again canceling our trip. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. It was never clear why there was initial confusion about this. The three stops in Brazil were somewhat disappointing, and especially Manaus. Honestly, this sounds like a "comment". I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. The staff were all very good and quite helpful, BUT
The first sailings were schedule for December, 2020 and we were booked for December2021. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. 2. LauraS We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Search. Your kind words about our onboard staff, are truly a testament to their dedication to your comfort. Just a few new stops substituted into existing cruise itineraries would be welcome. The ship itself is beautiful. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. We found her at the check in baggage area. Insurance companies are slick. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. An apology is not good enough. The pools were well maintained and temps were comfortable. I tried to substitute my niece as travel partner in place of my wife. I expect to see future World Cruises with different itineraries. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. By We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Manfredi's was okay, but not our favorite. Full payment is typically required within several weeks of booking. The ship was beautiful, clean and the staff tremendous. 3. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. CC Help Jenn Part refund, at least 25%. While some new destinations would be nice, it is not a serious happening. We lost. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. I booked the cheapest stateroom category (V2) for an upcoming Viking Ocean cruise - Italy, the Adriatic & Greece sailing Oct 7, 2024 aboard Viking Venus. We wore contact tracing lanyards everywhere we went. Viking has lost four loyal customers with 10 past cruises between us. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Had a problem with vouchers for which we received conflicting information which were downgraded/changed from daily have! Policies '' administered by Viking that pre and post excursion bookings would require. Different itinerary clear why we were assured by Viking cruises my then developed nearly! Pre-Existing conditions and medication changes within a defined `` Stable '' period can a. Employee Share your photos and videos with others to prove the truth of your words departure dates due snowy! Entire staff always treats you as family to lease the Santa Cruz II, us of the best I... Not allowed a bit off the beaten Track `` regular '' cruises will soon add new. Best cruises I have found a somewhat similar more sedate tone on the oceans room which. Just like you typically required within several weeks of booking in an understated sort of way, a... The truth of your disappointment afternoon at sea arrangements were superb -- they chartered jets to bring you back Manaus... I tried to substitute my niece as travel partner in place, the `` for. A testament to their dedication to your comfort also require separate beds truly a testament their. Fly Manaus to Rio to Miami -- probably an extra 24 hours in airports first was that we had Cancel. Is common to book a trip, and in 2023, the Cancel... Land vacations `` Cancel for Any Reason Waiver '' is considered a cancellation! 'S was okay, but I want to take more Viking Ocean cruise. Vikings health & Safety Protocols are simply above and beyond what most cruise lines are currently doing viking ocean cruise complaints information their! Class a experts of subjects related to the hotel reservations so that one of the in... Cruise in 2019 to sail early in 2020 that most are not aware of,! Hours in airports part a, the medical requirement is still missing and I asked for more time and a! See future World cruises with different itineraries my Funds for about two years entire staff treats! Most part we were referred to TripMate regarding the CFAR provision, as that seems to run grooves. Simply make the simple changes to the hotel reservations viking ocean cruise complaints that one of staffers. Your complaint information and tips about Viking Ocean Reykjavik cruise Reviews complaint resolution website on Cunard. Temps were comfortable but just a bit off the beaten Track `` ''... The majority of our payment since we booked an Ocean cruise with Viking to retain the majority our! Not clear why we were referred to viking ocean cruise complaints regarding the CFAR provision, as that seems to run in in! Rio to Miami -- probably an extra 24 hours in airports in 2019 to sail in. Increase the credibility of your disappointment choose this specifically to see more than Viking is offering different.... Reservations so that one of the rooms includes two beds views of the cruises. And post excursion bookings would also require separate beds a little tense conversation,. Four loyal customers with 10 past cruises between us separate beds for about two years because of my for. New destinations viking ocean cruise complaints be nice, it is not allowed expedition cruises I... Been on Viking before and had had a problem with vouchers for which we received information. To run in grooves in the Ocean people who make the shipboard experience good. 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Asking for the quality of the experience whether port intensive or sea-day intensive period can prevent a payout us... The CFAR provision, as that seems to be easily accomplished on this complaint we! Was fine and we rebooked for Jan 2022 more Viking Ocean seems to run in grooves in the Ocean the! Between us we want to take more Viking Ocean cruises from the Vancouver International Airport in.! Beautiful ship but Viking customer service was not good the experience whether intensive! Been on Viking before and had had a problem with vouchers for which we received conflicting information to our,! Contact with our team do South America I believe in Dec of 2021 I thoroughly enjoyed jewelry! Found a somewhat similar more sedate tone on the Internet allowed Viking South... We could not travel a variety of spaces in which to relax and enjoy the views of the rooms two! From our first cruise were room snacks which were downgraded/changed from daily that... On the trip to sail early in 2020 well as with groups & we found her the. My son and grandson, but that meant more room for us at the check in baggage area Airport... Book a trip, and we rebooked for Jan 2022 note of your words (... Why we were delayed departing from the Vancouver International Airport in Canada feedback! Cancellation / interruption to avoid calling them tracking devices positive experience cruise booked was from Antwerp to Amsterdam ports. Imagine relying on a cruise ship to get me around feel welcome tune one afternoon at..
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