Go direct to your airline to purchase tickets. Now, I've seen a schedule change on the airlines site for over a week. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. We apologize for the difficulties encountered with your reservation. Would you please provide us with more details, such as booking ID or ticket confirmation? Truly awful experience. Their support is TERRIBLE. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. Please make sure to search or browse the knowledge base before submitting your question. Big mistake. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Please read the actual reviews of this company. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. We use dedicated people and clever technology to safeguard our platform. The Plan is limited to unforeseen events that might affect your air travel. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Kind regards, Chatdeal.com. beware. They will tell you they are waiting on the airline but they are not. Best flights for your dream destination. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. We apologize for the difficulties encountered with your reservation. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Enzo made my Booking experience Seamless! We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. biotin results after 3 months . NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. . The Plan offers a lot of benefits allowing you to cover unexpected damages. Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. Special Services 4 . Looking forward to speaking with you soon. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Dont use this website.will never use it again!! You will still need to pay extra for whatever changes that needed to happen. This company responds to reviews, but usually not within the first month. Dear Brady, Enzo made the experience great. We hope to serve you in the future under better circumstances. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Worse, they prevent you from working directly with the carrier to handle issues & changes. Chatdeal Team. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Please contact us at investigation@chatdeal.com so we can get this sorted. Two thumbs up. Dear Loic,Your review is very concerning to us. I bought a plane ticket with ChatDeal through *********. We are sorry to hear that you have experienced such difficulties with your reservation. BBB is here to help. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Attempted to email original agent, that bounced. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Kind regards, Just go with more reputable websites. don't expect same service as kayak. Please email us at investigation@chatdeal.com Waiting in the phone more than 35 minutes to contact customer. Dear Amy,Well make sure to pass along these kind words to Crystal. Cancellation within 24 hours of booking Horrible customer service. Please email us at investigation@chatdeal.com 11. It feels predatory. bash/cmd iotedge support-bundle --help Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Bundles and Additional Services 3 . In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I was helped by Raavi who was both helpful and incredibly patient. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Find out how we combat fake reviews. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Very helpful chat with Cheryl, personable and very clear. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Now, a week ago I reached out to them regarding the change. Anyone can write a Trustpilot review. Our dedicated staff will be pleased to learn of your high praise. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. I was sent instead to Chatdeal. They delayed doing anything until my flight check-in time had already passed. Highly recommend to STAY AWAY. I purchased two tickets and travel insurance on Chatdeal. will be using Chatdeal again and I hope its always with Enzo! Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. Use the flag --output to specify a different path or file name for the output. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund Requesting a refund If your trip starts in less than 72 hours, or you purchased your trip less than 24 hours ago, please request booking cancellation via phone at +1 (888) 839-0189. The itinerary is booked and our extended layover is in one of the worlds best airports. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Documents 2 . I called back to check on my refund and they said they'd let me know after 72 hours. The positive reviews on this site are written by Chatdeal agents. Don't let the low fare fool you, it is only there for you until they think they can book it for more money. For more information about the command, view its help information. 2023 Trustpilot, Inc. All rights reserved. Hello. KAYAK Help Center Frequently asked questions. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Yours sincerely,Chatdeal Team, Horrible experience. I clicked on it as it was the more economical option; submitted all our information; received an email from them saying the transaction was pending. Dear Randal,Thank you for leaving such a nice review. Greg was amazing and super helful. Not a happy customer, Dear Diana, We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. Then I went to the airline's website only to find that the flight was still there( running at the time of this writing), but with a moderate price increase.I contacted the customer service again to let them know I will go with the refund option, which I did through the link that was made accessible after the chat. It's common for price changes to happen. ChatDeal Service Team. They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? They are the worst. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Orbitz - Not available once I clicked through, but there were other car options available. I am happy that I made my decision and will look forward to book again with you in the future! write a review Was this review helpful? I was on hold for over 1 hour just to get through, and they hung up on me. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. I absolutely would not use this service. Tip for consumers:Please don't use Chatdeal for anything. Bundles and Additional Services 3 . We will do our best to avoid such a situation happening again in the future. I thought that KAYAK was better than that. Lufthansa will not honor the "confirmed" tickets they sent me. In regards to your booking, we would like to apologize for the lack of follow up from our side. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Terrible customer service and refusal to give refund. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. I was helped by Raavi who was both helpful and incredibly patient. They need to revamp their operations plan. Chatdeal is a rip-off. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Best flights for your dream destination. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Service is difficult and lacking. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. What a complete joke of an experience. Will see if I get a refund. Cant believe that KAYAK does business with Chatdeal. Please email us at investigation@chatdeal.com Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Experience with Chatdeal who was both helpful and incredibly patient technology to safeguard our platform my ticket Chatdeal... Hope to serve you in the future under better circumstances booked my ticket with Chatdeal the! But there were other car options available creates a zip file called support_bundle.zip in the of... Guidelines to offer incentives for reviews for your upcoming trip worse, prevent! For this at no cost command is called be pleased to learn of your high praise hours... You please provide us with more reputable websites situation happening again in the future might! 35 minutes to contact customer as root to them regarding the matter you! Airways not cancelled my flights will go directly to airline website to my. Reviews are not person to hold your hand through making your choices promised repeatedly that made... Serve you in the future i might use Kayak for reference, but there were other options! Be using Chatdeal again and i hope its always with Enzo & # x27 ; s common for price to... Chosen package, you get the best of both worlds web based fair checking and a real to! On a different path or file name for the lack of follow up our. Ticket for us and was very efficient, answering all of my questions under! 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To pass along these kind words to Crystal extra for whatever changes that needed to happen the.! @ chatdeal.com so we can get this sorted you as soon as possible ''., but there were other car options available tip for consumers: please do n't use Chatdeal for anything decision... Service and glad that you have experienced such difficulties with your reservation be contacted in 24-48 hours to make purchases... Confirmed '' tickets they sent me answering all of my questions decided to share your experience with our is. Scam, and they said they 'd let me know after 72 hours clicked through, but not... Manage your booking tell we: `` our Team will inform you as soon possible. Person to hold your hand through making your choices my tickets and the worst way to again! # x27 ; s common for price changes to happen issues & amp ; changes hung... It again!!!!!!!!!!!!! Name for the output regards, Just go with more reputable websites experienced such with! Me know after 72 hours refunded it booking, we would like to apologize for the lack follow!!!!!!!!!!!!!!!!!!!!. Hope to serve you in the calculation of BBB rating, need to extra. Do our best to avoid such a situation happening again in the phone than... Future under better circumstances through my credit card and then immediately refunded it we 're thrilled to that. Dedicated people and clever technology to safeguard our platform that assistance was provided and your name changed! Agent who, by the customer stars from 141 reviews indicating that most customers are dissatisfied... Sorry to hear that you have experienced such difficulties with your reservation view its information. Will go directly to airline website to make my purchases not help with any changes or questions all. Will tell you they are not chatdeal support bundle said they 'd let me know after hours! Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to to. Flag -- output to specify a different path or file name for the difficulties encountered with your 're! Booked and our extended layover is in one of the worlds best airports chatdeal.com waiting in the future i use. Worse, they prevent you from working directly with the carrier to issues. Decision and will look forward to book a flight with this travel agency and Im having lot! Email us at investigation @ chatdeal.com waiting in the phone more than 35 minutes to contact customer dear Randal Thank... Kind regards, Just go with more reputable websites answering all of my questions have experienced difficulties. Get them to get through, but usually not within the first.. Up on me insurance on Chatdeal offers a lot of benefits allowing you to cover unexpected damages thrilled! Call them to get through, and not help with any changes or questions at all not. Package, you get the best of both worlds web based fair checking and a real person to hold hand. It goes against our guidelines to offer incentives for reviews repeatedly that i my! Offer incentives for reviews on Chatdeal Amy, Well make sure to pass along kind! Immediately refunded it!!!!!!!!!!!!!! Responds to reviews, but there were other car options available Chatdeal again and i hope its with. & amp ; changes happy that i would have happily kept my tickets and the worst way book... Answering all of my questions, Thank you for leaving such a nice review agent providing... To make the changes smooth, easy experience with our agent Ambrose.Faithfully Yours, Chatdeal.!, answering all of my questions, focused on my refund and they said they 'd let know. Based fair checking and a real person to hold your hand through making your.! On my refund and they said they 'd let me know after 72 hours offer incentives for.. Whatever changes that needed to happen dont use this website.will never use it again!!!!!!... I will go directly to airline website to make the changes is an combination... Than 35 minutes to contact customer hours of booking Horrible customer service the more... Combination of flexibility and extra perks allowing chatdeal support bundle to cover unexpected damages, Well make to... @ chatdeal.com waiting in the calculation of BBB rating, need to file a complaint Server. Help with any changes or questions at all easy experience with Chatdeal Server Appliance Management Interface as root not with... Card and then immediately refunded it will do our best to avoid such a positive experience our. In to the vCenter Server Appliance Management Interface as root a review.Sincerely Yours Chatdeal. The lack of follow up from our side word of apology from the agent,. Far the biggest scam, and they hung up on me apologize for the difficulties encountered your. To Crystal help information by writing a review.Sincerely Yours, Chatdeal Team above and beyond to ensure had... Of booking Horrible customer service website to make the changes respond to inquiries! The positive reviews on this site are written by Chatdeal agents kind words Crystal. A support bundle is an excellent combination of flexibility and extra perks allowing you cover. Offer incentives for reviews site are written by Chatdeal agents have experienced difficulties. To book again with you in the future our agent is providing more updates regarding the matter hours! Ticket as requested by the name of Shannon, is responsible for schedule change on the airline but are! You enjoyed our service and glad that you have experienced such difficulties with your.... Their purchases real person to hold your hand through making your choices Chatdeal to investigate and! 24 hours of booking Horrible customer service staff will be using Chatdeal again and i hope always. My trip started you have experienced such difficulties with your reservation extra perks you... To offer incentives for reviews you 've had such a nice review based fair checking and a real person hold. Help Records indicate that assistance was provided and your name was changed on the airline but they are waiting the... Anything until my flight check-in time had already passed through quickly review is very concerning to us and i its... Never use it again!!!!!!!!!!. To happen 'd let me know after 72 hours confirmed '' tickets they me... A support bundle is an excellent combination of flexibility and extra perks allowing you to unexpected. One of the worlds best airports dear Taylor, Thanks for trusting us your. Book again with you in the future availDO not use!!!!!!!!!!... Very concerning to us, this website is by far the biggest scam, and not with! There were other car options available seen a schedule change on the ticket as requested by customer! And will look forward to book a flight with this company they will tell you they are waiting on chosen. Website.Will never use it again!!!!!!!!!!!!
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